Navigating Payment Platform Conversions

Transitioning to a new payments platform can be an intimidating project for community banks and credit unions. Deeply ingrained legacy systems present a complex mix of technical, operational, and user experience challenges. The decision to make the shift can be clouded by concerns about potential disruptions, the learning curve for new systems, possible data errors, and the risk of upsetting account holders. While there may be comfort in what’s already familiar, it’s important to realize that outdated payment systems may lead to customer dissatisfaction. However, keeping pace with technological advancements is crucial, even if it means stepping out of your comfort zone. Clinging to outdated payment platforms can have significant consequences. In a digital-first world, hesitating to embrace newer solutions can lead to competitive disadvantages. For community banks and credit unions, where strong personal connections deep and community trust are paramount, not keeping in step with account holder expectations can erode the very foundation of the loyalty you’ve worked so hard to build. This can potentially lead account holders to begin searching for a new financial institution that better suits their digital needs. As such, the cost of inaction becomes even more significant – it's a missed opportunity to deepen relationships with account holders, showcase your up-to-date user experience, and foster growth within the community.

Allied Payment Network offers a new way. With an unwavering focus on both innovation and customer support, Allied brings more to the table than just payments; they become an extension of your team, helping your institution become the financial heart of the communities you serve. Allied provides you with a competitive payments platform that aligns with the modern financial needs and preferences of your customers. For example, Allied's flagship bill pay product, FlexPay, comes integrated with PicturePay and eBills to help convert the mundane task of paying bills into a delightful experience. P2P enhances the experience, allowing easy payments to friends and family from one central location and A2A makes transfers between external accounts a breeze with real-time account verification.Change is a constant, but a smooth conversion process will help you avoid the delays and errors that can erode trust. In fact, with the right approach, the shift can actually strengthen ties with your account holders. We pride ourselves on our combination of user-friendly payments technology with a warm, customer-first philosophy. Every step we take with you in the conversion process is about making community banking better. Allied’s partnership model focuses on making your life easier by offering a seamless conversion process that respects your time and resources. Moreover, our team pledges to be there when you need us. We’ve already guided over 500 FI’s to a better payments experience, all while meeting aggressive conversion timelines. Our dedicated team is available for real-time support, so our clients don’t wait days or hours for answers. Unlike typical payments providers, we emphasize the customer experience and stand ready to address – and overcome - the challenges of conversion with you.

Choosing to switch payments providers is a significant commitment. Our goal is to make this change as smooth as possible. We understand the concerns that come with change: uncertainty, bad experiences with previous vendors, the complex task of adapting to new systems, all while ensuring continuity of service. As you navigate the choppy waters of digital transformation in the community banking sector, you’ll find that the right partnership can turn these challenges into opportunities. Allied Payment Network is a trusted leader in payments, bolstered by deep expertise that paves a path to excellence in community banking.

You have a choice: it’s time for a positive change in your digital payments platform.